MTS-Experience

Refunds, Cancellations & Rescheduling

Last updated: {May 13th, 2025}

Welcome to MTS-experience. We value our fans and want every experience to feel fair and respectful. This policy explains how refunds, cancellations, and rescheduling work for our celebrity meet‑and‑greet experiences, add‑ons, and digital services.

QUICK SUMMARY (TL;DR): • Full refund within 24 hours of purchase if the event date is more than 7 days away.
• 50% refund up to 72 hours before your scheduled check‑in time.
• No refunds within 72 hours of check‑in or for no‑shows.
• If we cancel or move the event and you can’t make the new date, you get a full refund.
• You can request a one‑time reschedule (subject to availability) if you contact us at least 72 hours before your check‑in.

How to request a refund or reschedule

Submit a request using our Refund/Reschedule Form (see below) or email [email protected] with:

    1. Name & email
    2. ID number
    3. Event name, venue, and date
    4. Reason (change of mind, service not delivered, technical issue, etc.)
    5. Any supporting proof (attachments/screenshots)
Request Order

Refund / Reschedule form

Make a Reschedule, Cancellation & Refund

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Discover Fan Event Details

What types of fan events does MTS-Experience offer?

MTS-Experience offers exclusive music artist meet-and-greets, live performances, and interactive fan sessions tailored to create memorable experiences.

How can I purchase tickets for an MTS-Experience event?

Tickets for MTS-Experience events can be purchased online through our official website or authorized ticketing partners listed on our site.

Are there age restrictions for attending MTS-Experience fan events?

Most MTS-Experience events are open to all ages, but some may have age restrictions based on venue policies.

How long do refunds take?

We process approved refunds within 10 business days; banks and processors may take additional time.

What if the artist is late or my slot was shortened?

If the artist delay shortens your booked time significantly and we can’t reasonably extend or reschedule, you’re eligible for a partial or full refund depending on impact.